Frequently asked questions

No. You authorize access through Pipedrive's own OAuth flow — we never ask for your password — and the connection is used only to read data. You can revoke access from your Pipedrive account settings at any time.

Everything that makes your Pipedrive yours: deals with all field values, contacts and organizations, activities and notes, uploaded files, pipelines and products, and the relationships between all of them.

Pick a snapshot and download it — a structured, readable archive with your deals, contacts, activities, files and history. And if you've lost something critical and need it back inside Pipedrive, recovery assistance is included: support walks you through it.

On servers hosted in the EU. Access tokens and backup data are encrypted, and your data is only ever used to provide the backup service — never analyzed, shared or sold.

Pipedrive protects its platform and infrastructure, and keeps deleted items for a short window. But under the shared responsibility model, recovering your data after accidental deletion, a bad import or a bulk edit gone wrong is your responsibility — and for most of it, there is no native undo. A daily independent backup closes that gap.

Solo keeps 30 days of daily snapshots, Team keeps 90 days, and Business keeps a full year. You can download any snapshot at any time while your subscription is active.

Access is read-only via Pipedrive's OAuth — we never see your password, and you can revoke access anytime. Tokens and archives are encrypted (TLS in transit, AES-256 at rest) and stored on EU servers. Your data is used only to provide the backup service: never analyzed, shared or sold.

You can download any snapshot as a structured, readable archive at any time. When you need lost records back inside Pipedrive, every plan includes recovery assistance: our support walks you through re-entering the data correctly, field by field, so nothing lands in the wrong place.

Your snapshots are stored independently, on EU servers, outside Pipedrive's infrastructure. If Pipedrive is down, your archives are still downloadable — that's the point of an independent backup.

Every plan comes with a 30-day money-back guarantee. Connect your account, see your first daily snapshots, and if it's not what you expected, email us within 30 days for a full refund.

Yes. Team covers up to 5 company accounts and Business is unlimited. Each client authorizes read-only access with their own Pipedrive login and can revoke it at any time. See Pipedrive Backup for agencies.

One email or your billing page — no calls, no lock-in. Your latest snapshot stays downloadable for 30 days after cancellation, then backup data is deleted.