Restore Pipedrive data: how recovery works

Path 1 — Download what you need

Most recoveries are simple: a deal deleted last week, a contact list overwritten by an import, files attached to a lost deal. Open the snapshot from the day before the loss, find the records, and download them — a structured, readable archive with field values, notes, activities and files intact. For a single deal or a handful of contacts, you're done in minutes.

Path 2 — Recovery assistance back into Pipedrive

When the loss is bigger — a pipeline wiped, hundreds of records overwritten, a whole account to rebuild — downloading isn't enough: the data needs to go back inside Pipedrive, in the right fields, linked to the right records. Every plan includes recovery assistance for exactly this: our support walks you through restoring the records correctly, field by field, using your snapshot as the source of truth.

Why not a one-click auto-restore?

Honest answer: because writing into a live CRM is where recoveries go wrong. A blind automated write can duplicate records, overwrite newer work, or break relationships — turning one bad day into two. A guided recovery with a human checking the mapping is slower by an hour and safer by an order of magnitude. That's the trade we've chosen.

Test it before you need it

We recommend every customer downloads one snapshot in the first week and opens it. Two minutes, and you'll know exactly what you have — which is more than most companies can say about their backup until the day they need it.